Returns and Refund Policy
Returns & Refund Policy
At BeaverCloth, customer satisfaction is our top priority. We stand behind the quality of our products and want you to shop with confidence.
If you're not completely satisfied with your purchase, we're here to help.
🔁 60-Day Satisfaction Guarantee
We offer a 60-Day Satisfaction Guarantee on eligible purchases.
If you're not completely satisfied with your order, you may return your item within 60 days of the delivery date.
To qualify for a return, items must be:
-
Unused and in their original condition;
-
Returned in their original packaging whenever possible;
-
Accompanied by proof of purchase or your order number.
💸 Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If your return is approved, your refund will be processed within 5 business days and issued to the original payment method used for the purchase.
Please note that depending on your payment provider, it may take additional time for the refunded amount to appear in your account.
Original shipping charges and return shipping costs are non-refundable unless required by applicable law or if the item arrived damaged, defective, or incorrect.
📦 Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Include:
-
Your order number;
-
A brief description of the issue;
-
Clear photos of the product and packaging.
After reviewing your request, we will arrange an appropriate solution, which may include:
-
A replacement;
-
A full refund;
-
A partial refund;
-
Another suitable resolution.
📩 How to Request a Return
To start a return:
-
Contact us at support@beavercloth.com with your order number and reason for the return.
-
Our customer support team will respond within 1–2 business days with detailed return instructions.
-
Once your returned item has been received and inspected, we will process your refund or replacement as quickly as possible.
Please do not return items without contacting us first, as this may delay the processing of your request.
❗ Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return once opened or used, unless they are defective or required by applicable consumer protection laws.
💬 Need Help?
Our support team is always happy to assist you.
If you have any questions about your order, a return, or a refund, please contact us:
BeaverCloth
We aim to respond to all inquiries within 1–2 business days.